This document includes important information about how we use your personal data. If you want to talk to us more about it, you can get in touch using the details below.
Mortgage Wise head office is located in Stroud, our full address is available on our website.
Mortgage Wise Ltd is responsible for processing the personal information you provide to us and is registered with the Information Commissioners Office in the UK under the UK Data Protection Act 1998 (registration number ZA096500).
What personal information do we collect from the people that visit our website?
When enquiring on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, some financial information including mortgage details and other outgoings.
When do we collect information?
We collect information from you when you fill out a form or enter information on our site. We also collect information over the phone and in person on some occasions.
How long do we keep your information for?
We’ll keep your personal information securely stored for as long as we need it to provide you with the services you want from us. We also keep it to comply with legal obligations – and to help us resolve any disputes that might come up.
As the reasons that we keep your personal information can vary – depending on what it is and what products or services you’re signed up to – we may need to keep certain details for longer than others.
In every case, we regularly reassess whether we need to hold your personal information. And anything that we don’t need anymore will be securely disposed of.
How do we use your information?
We may use the information we collect in the following ways:
- To respond to initial enquiries regarding your suitability for a mortgage or related product such as protection
- To make an application to a third party for a mortgage or related protection product
- To keep a record of the advice we have given you
- If we need to refer you to another company who is better suited to meet your objectives, we may pass on your information. In this circumstance we will ask for your consent prior
- To administer a contest, promotion, survey or other site feature
- To ask for ratings and reviews of services or products
- To follow up with them after correspondence (live chat, email or phone inquiries)
To fulfil our contractual obligations, we’ll also share your personal data with the following third parties:
- mortgage lenders
- life insurers
- Legal and General for building and contents insurance
- estate agents (if you were introduced to us by one of our estate agent partners)
- lead suppliers (if you were introduced to us by a third party)
- QDOS to provide you with buyer protection insurance (where applicable)
- Call Credit for identity checking
- Our personally recommended conveyancers where you wish to proceed with a quote.
To help you benefit from the services of our expert partners, we’ll also share your personal data with the following organisations – but only with your consent:
- MOWealth for pension referrals
- Pure Commercial Finance for commercial mortgage enquiries
- Wise Estate Planning for Will or Estate Plan referrals
If you no longer wish us to share your data with any of these organisations, you may withdraw your consent at any time.
We’ll also share your personal data with the following data processors where necessary to fulfil our services and regulatory obligations:
- IRESS to provide life insurance quotations
- MBL to provide mortgage illustrations
- Brief Your Market to communicate with our customers
- Printwaste Recycling to destroy our confidential waste
- Welcome Telecom who provide our call recording software
- DevelopMy Ltd to provide our web services
Sharing information with these organisations allows us to better understand your needs. Allowing us to provide our services in the efficient way that you expect from us.
You can rest assured that we’ll always make sure your information remains safe and secure.
If you apply for a mortgage through us, we’ll ask you for your direct debit details to pass onto your chosen lender so that they can collect your mortgage payments.
If the product you’ve applied for carries a cost – for example, a valuation fee – we’ll ask you to provide payment information such as your debit card or credit card details.
Confirming your Identity
When any of our customers apply for a product, the law requires us to check their identity. This makes it harder for criminals to use financial systems, or to use false names and addresses to steal the identities of innocent people. Checking everyone’s identity is an important way of fighting money laundering and other criminal activities.
To confirm that you are who you say you are, we’ll try to verify your name and address by checking your details against databases held by credit reference agencies and the electoral roll. If we can’t verify your name and address in this way, we may ask you to provide us with other documents to confirm these details.
Training our staff
To ensure you have the best possible experience when you contact us, we’ll use your information to ensure our team has the knowledge and expertise to meet your needs. So that we can offer you the best possible customer service, we may monitor or record our phone calls with you. This helps us check we’ve done what you asked us to do correctly, resolve any queries or issues and train our staff to provide a quality service. We also monitor phone calls for regulatory purposes and to help detect and prevent fraud and other crimes.
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use 'cookies'?
At a basic level, cookies will:
- allow our website to work properly, and help keep it secure
- help us understand how people use the website
- make the site easier to use by remembering information that you've entered
- Improve your experience by showing you information that's relevant to you.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.
If you turn cookies off it will turn off some of the features of the site.
Because of the nature of our role as a mortgage adviser, we share the personal information you give us with people who need to handle it so that we can provide our services to you. If you were introduced to us by a 3rd party, we’ll update them about how your enquiry with us is progressing. And finally, we may also pass your personal information to fraud prevention agencies. This helps us keep our systems secure and – where necessary – protect either your or our best interests.
Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We use Google AdSense Advertising on our website.
We have implemented the following:
- Remarketing with Google AdSense
- Google Display Network Impression Reporting
- Demographics and Interests Reporting
- DoubleClick Platform Integration
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt out Browser add on.
How does our site handle Do Not Track signals?
We honour Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioural tracking?
It's also important to note that we allow third-party behavioural tracking
If at any time you would like to unsubscribe from receiving future emails, you can email us at
Follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.
You can change your personal information:
- By emailing us
- By calling us
Grosvenor House Practice